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FAQ's

I have a question about my order, delivery or product - how do I contact you? 

Customer Service:  0844 995 1023 (Monday-Friday 9.30am - 5.00pm)

Email:   info@tallorderclothing.com

Do you ship internationally? 

Yes, we do offer delivery to a wide range of international destinations. Postage is based on destination, weight and size of box.  

Do you offer a gift wrapping or gift voucher service? 

Sorry this service is currently unavailable.

What is your ethical policy?

We aim to offer a quality product made in factories who take care of their workers.  All our goods are manufactured in the UK.

We try keeping packaging to a minimum and recycle where we can.

What personal information do you keep? 

When an account is opened we will ask for your name, home address, telephone number, email address. When a purchase is made we will also ask for the delivery address, payment details.

Please note that in assessing your request for goods, we may use your information for security checks and for the purpose of the prevention and detection of fraud.

I have returned my order.  How long will it take for my money to be refunded? 

Please allow 10 working days for a parcel and paperwork to reach us and 3-5 working days for your account to be credited.

Is there a mailing list I can join?  

Registration is available on the home page. 

Do you have a catalogue you can send me?

Unfortunately we don't have a catalogue at the moment but when that changes as long as you have registered your details on the site we will send you one. 

Can I return an item if I have changed my mind?

Yes. If you are not happy with your purchase for any reason, you can return it for a refund up to 21 days from receipt of goods. The returned product must be new, in perfect condition and complete with original swing tags and packaging.

Why are your trousers so long? 

When it came to deciding what length our trousers could be, we decided on rather too long than too short.  It also depends on which shoe you prefer to wear with your trousers.  We've erred on the side of caution and on the basis that they can be altered if need be. 

I've forgotten my password?  What can I do?  

On the Login page you will find a 'forgot your password'? link. Click this and enter your email address and we will send you a link to reset your password. 

I've already created an account but when I click on the register/login button it takes me to the create account? 

Please note there are two parts to this click down.  Be sure to click on or touch the login word.  The other create will take you to the screen to create account.

 

 

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